Missed calls
The phone rings while the team is on a roof
Every unanswered call is a service visit or a bid that went to whoever picked up. Voicemail does not book jobs.
Services // AI agents
Custom AI agent development for the workflows your business runs on.
For operators who want an agent that does one job in their business reliably, not a chatbot that answers trivia.
We build AI agents around one client workflow at a time: answering and qualifying every call, reading years of contracts and SOPs, watching job data and raising the flag. Each agent connects to your systems, drafts the action, and hands a human the decision.
Voice, knowledge base, dispatch, scheduling, and data agents. English and Spanish. Humans stay in the loop.
The problem
Where an off-the-shelf AI tool falls short.
Generic AI does not know your services, your price book, your contracts, or your crews. An agent that does has to be built on your data.
Buried documents
The answer is in a PDF from 2021
Subcontracts, SOPs, warranty terms, and change orders sit in Drive, SharePoint, or Laserfiche. Finding them takes the one person who remembers.
Reactive
Nobody watches the data
The job slipped two weeks ago. The dashboard showed it. Nobody looked until the invoice bounced.
Brittle
Demos that break in production
Most agent projects die at integration: permissions, stale data, no fallback to a human. We build for the failure cases first.
What you get
Agents we build.
Named agents you can talk to today, plus custom builds around your own workflow.
Vickie / voice
24/7 AI voice receptionist
Answers every call, qualifies the caller, and books service visits, inspections, and sales calls in English and Spanish. Sends and replies to texts, follows up on leads, routes emergencies to the on-call technician, and logs and scores every call into a live analytics dashboard. Works with QuickBooks, Salesforce, HubSpot, Jobber, Housecall Pro, and GoHighLevel. Two live demo agents are on our Vickie page; call the FireGuard demo at (978) 717-0012.
Farmon / knowledge base
Ask your documents a question
Reads SOPs, policies, contracts, and subcontracts from Google Drive, SharePoint, Laserfiche, QuickBooks, HubSpot, Salesforce, and Knowify, and answers operational questions in plain English.
Data agents
Agents that read the dashboard for you
Watch job cost, WIP, and cash. Flag the job that went over, the agreement losing money, the vendor with no budget line. Trigger the next action to the right person.
Custom
Built around one workflow
Dispatch, manpower scheduling, license and certification expiry alerts, intake and follow-up. We scope one workflow, build it, and prove it before the next one.
How it works
How an agent gets built.
Scope one workflow. Build on your data. Test with your team. Then hand over with monitoring in place.
01
Scope the one workflow
We pick the workflow with the clearest payoff, define what the agent may and may not do, and where a human approves.
02
Build on your systems
The agent connects to your CRM, accounting, and document stores through the access each platform allows. It drafts and stages actions; the platform's own permissions govern what posts.
03
Test, launch, monitor
Your team tries to break it before customers can. Then it goes live with logging, fallbacks to a person, and monthly review under our Operations Partnership.
What the work finds
Numbers from real builds.
Vickie has answered 18,742 calls to date, with 100% of calls answered and logged, 24/7, across retail, transportation, and construction clients.
If a Vickie client's answered-call rate does not increase within 60 days, we work for free.
Questions operators ask
AI agent development questions, answered.
Voice agents (Vickie, our 24/7 AI receptionist), knowledge-base agents (Farmon, which answers questions from your own documents), data agents that watch dashboards and raise flags, and custom agents built around one client workflow such as dispatch, scheduling, or license tracking.
Vickie works with QuickBooks, Salesforce, HubSpot, Jobber, Housecall Pro, and GoHighLevel. Farmon reads Google Drive, SharePoint, Laserfiche, QuickBooks, HubSpot, Salesforce, and Knowify. Custom agents connect through whatever access each platform allows, from open APIs to scheduled exports.
It depends on the platform. Write access is open on some systems such as QuickBooks Online and monday.com, partner-gated on others such as Procore and Sage, and closed on a few such as isolved. Our default is that the agent drafts and stages the action and a person approves; it posts where your stack supports it and hands you the ready entry where the platform is closed.
Vickie's standard implementation is 22 days: training on your services and price book, connecting your calendar and CRM, testing with your team, then going live on your number.
No. The agents take the work nobody can get to: the call at 7pm, the contract nobody can find, the dashboard nobody checks. Humans stay in the loop on every decision that matters.
Yes. Omadli Group is based in Boston, Massachusetts and builds for construction, trade, and service companies across Greater Boston and nationwide.
Boston, Massachusetts
Local to Greater Boston, working nationwide.
Omadli Group is based in Boston, MA and is a Massachusetts certified Woman-Owned Business. We meet Greater Boston clients in person, run Claude Training Labs in Watertown, and build remotely for operators across the United States.
People find this service by searching for
- AI agent development company
- AI developers Boston
- custom AI agents for business
- AI voice agent for contractors
- AI receptionist for HVAC and trades
- knowledge base AI for construction documents
Related
Start with the Blueprint.
Assessment, roadmap, costing, and quick wins, run on your own data. From $5,000 per scope.